FAQ

Shipping & Delivery

What are the shipping times for your products?

We take 1-2 days to process your order and then 10-25 days to deliver it to you.

To avoid high storage and labour costs, we work directly with our producers and therefore have no intermediary. 

This allows us to offer you very competitive prices compared to what you might have in a physical store.

 

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Shipping is FREE.

 

I made a mistake in my delivery address, what should I do?

Don't worry, if your order has not yet been dispatched, contact us immediately at infos@mon-indispensable.com and we'll be happy to update your information. 

If the order has been sent, unfortunately there is nothing we can do ...


Do you provide product tracking / tracking information?

 Yes, please wait 5 days after your order and ask us by email at infos@mon-indispensable.com


How can I check the status of my order?

You can either contact us at infos@mon-indispensable.com with your order number or check on your side on your payment page.


Where do we ship your product from?

Our offices are located in Melbourne, Australia. Our international warehouse is located in China.


Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.


I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and overloaded postal systems.

Due to the current situation surrounding COVID-19, your order may also take longer to reach you than normal. These delivery times are beyond our control. We ask for your patience and understanding.

However, you can track your order and see where it is at any time on your payment page. If you still feel that you need help in tracing your package or would like to inquire about it, please contact us by email at the following address: infos@mon-indispensable.com 

 

Payments


What payment security measures do you have?

This site is 100% SSL secure. Our site is on an HTTPS server (you can check this with the small padlock displayed to the left of the URL).  

 

What payment methods do you accept?

Currently, you can pay by VISA, MASTERCARD, MAESTRO, Apple Pay and PayPal. Other payment methods will be available soon.

We do not accept bank checks, transfers or payment upon receipt. 

 

Why does my bank account statement show a higher amount debited than the price of the product (s) I bought?

Your credit card statement may show a higher amount than the price you paid on our site because your bank may charge you additional fees. We are based in Australia and receive payments in CHF. Your bank can thus charge you additional costs beyond our control. At first glance, we will not reimburse you for this reason.

 

 

Returns and Refunds

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment in the event that the appeal is made within 30 days of receiving the goods. For more information, please read more about our refund policy Refund policy link https://mon-indispensable.com/pages/politique-de-remboursement


I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: infos@mon-indispensable.com and we will investigate and send you a similar replacement item as soon as possible if you are not responsible for any damage.

 

 

Other questions?

If I have more questions, who should I contact?

If you need more information about your order or if this FAQ does not answer your question, please contact us at infos@mon-indispensable.com

Quality Products
Free Delivery
30 Day Return Policy
Satisfaction Guaranteed