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FAQ

Shipping & amp; Delivery

What are the shipping times for your productss?

We take 1-3 days to process your order and then 10-25 days to deliver it to you.

To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediary.

This allows us to offer you a very competitive price compared to what you might have in a physical store.


Do you ship all over the world?

Yes, absolutely. We deliver Worldwide.

Delivery is FREE.

However, it is now possible to speed up delivery time by paying a tax of 4.99 when finalizing the order. Your order will be placed in priority of other orders..


I made a mistake in my delivery address, what should I do??

Don't worry, if your order has not been shipped yet, contact us immediately at infos@mon-indispensable.com and we'll be happy to update your information. 

If the order has been sent, unfortunately there is nothing we can do ...


Do you provide product tracking / tracking information?

Yes, wait 5 days after your order and ask us via email atinfos@mon-indispensable.com


How can I check the status of my order?

You can either contact us atinfos@mon-indispensable.com provided with your order number or check on your side on your payment page.


Where do we ship your product from?t?

Our offices are located in Geneva, in Swiss. Our international warehouse is located in China.


Some items are missing from my order, what is happening?

Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.


I still have not received my order. What takes so longps?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and overloaded postal systems.

Due to the current situation ofCOVID-19, your order may also take longer to reach you than normal. These delivery times are beyond our control. We kindly ask you to be patient.

However, you can track your order and see where it is at any time on your payment page. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address: infos@mon-indispensable.com

 

Payments


What payment security measures do you have??

This site is 100 secure.. Here are the various reasons for such security:

1 Our site is on a server runningn HTTPS (you can check this with the little padlock displayed to the left of the URL..

2 Unlike most other sites you can visit,, ALL our pages are secure and therefore cannot be hacked or be the target of malware.


What are the different payment methods?

Currently, you can pay by credit card VISA - MASTERCARD - MAESTRO and Apple Pay. Other payment methods will be available soon.

We do not accept neither bank checks, nor transfers or payment at reception.


Why does my bank statement show an amount debited that is greater than the price of the products I have purchased?eté(s)?

Your credit card statement may show more than the price you paid on our site, as your bank may charge you additional fees. We are based in Switzerland and receive payments in CHF. Your bank can thus charge you additional costs beyond our control.At first glance, we will not reimburse you for this reason.

 

 

Returns and Refunds

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product (s) concerned are not on sale. . For more information, please read more about our refund policyt refund policy linkhttps://mon-indispensable.com/pages/politique-de-remboursement


I received a damaged item. What can I doe?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address:: infos@mon-indispensable.com We will investigate and send you a similar replacement item as soon as possible if you are not responsible for any damage.

 


Other questions?

If I have more questions, who should I contact??

If you need more information about your order or if this FAQ does not answer your question, please contact us atinfos@mon-indispensable.com